Privacy Policy

EstatesHelp ("Company," "we," "our," or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy describes how we collect, use, and protect information when you visit www.estateshelp.com or use the EstatesHelp platform (the "Platform").

By using the Platform, you agree to the collection and use of information described in this policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

Information you voluntarily provide, including:

• Name
• Email address
• Phone number
• Mailing address
• Account login information

Estate Administration Information

Information entered into the Platform to generate probate documents or place public notices, including:

• Decedent name
• Estate information
• Heirs or beneficiaries
• Asset descriptions

Usage Data

We may automatically collect certain technical information when you use the Platform, including:

• IP address
• Browser type
• Device information
• Pages visited

Cookies

We may use cookies or similar technologies to improve the user experience and analyze website traffic.

2. How We Use Your Information

We may use information collected for the following purposes:

• Providing and operating the Platform
• Generating documents and public notices requested by users
• Communicating with users regarding their account
• Improving Platform functionality
• Responding to support requests
• Connecting users with professional service providers when requested

We may also use anonymized or de-identified data to improve the Platform.

3. Public Notice Placement

When you use the Platform’s public notice feature, we transmit the necessary estate and notice information to Column Software, PBC ("Column"), our third-party provider. Column places the notice in newspapers and generates affidavits of publication.

The content of your public notice will be published in a newspaper and becomes part of the public record. End users pay Column directly via an invoice link generated by Column’s API.

4. Vendor Referrals

If you request assistance from a professional through the Platform, we may share limited information with participating vendors, such as:

• Name
• Email address
• Phone number
• General estate context

This information is shared only to facilitate the requested consultation.

5. How We Protect Your Information

We implement reasonable administrative, technical, and physical safeguards to protect personal information.

However, no system can guarantee complete security, and we cannot guarantee the absolute security of information transmitted over the internet.

6. Data Retention

We retain personal information for as long as necessary to:

• Provide Platform services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

7. Third-Party Services

The Platform uses third-party services, including:

• Column Software, PBC – for public notice placement and affidavit generation
• Hosting and analytics providers
• Email communication services

These providers may have access to limited information necessary to perform their services. Column’s use of your data is governed by Column’s own privacy practices.

8. Children's Privacy

The Platform is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion of personal information

Requests may be submitted using the contact information below.

10. Changes to This Policy

We may update this Privacy Policy periodically.

Changes will be posted on this page with an updated effective date.

11. Contact Information

If you have questions regarding this Privacy Policy, please contact:

Provider Legal Name: Lohota, LLC DBA EstatesHelp
Physical/Mailing Address: 514 Daniels Street PMB# 144, Raleigh, NC 27605
Email: support@estateshelp.com
Website: www.estateshelp.com